DE030440-Customer Contact Comms Analyst

Eligibility

Only those applicants who already have the right to live and work in this country are eligible to apply for this role.

Position Title

Communications Analyst

Work Setup

Return to Office

Responsibilities

• Responsible for overall development and delivery of various capability development programs in the Operations workforce, primarily focusing on verbal and written communication skills.
• Work with the operations, training, and quality teams to identify performance gaps related to communication skills.
• Analyze performance gaps and provide recommendations to meet target metrics.
• Responsible for content research, training outline creation, development of training evaluation measures, training materials development, knowledge assessment/test design.
• Identify other non-traditional performance improvement initiatives.
• Deliver capability development programs to ...