Job Description
POSITION TITLE: Procure to Pay Operations Associate Manager
WORK SETUP: Return to Office
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
RESPONSIBILITIES:
- Ensure SLAs and KPIs are met through monthly planning
- Take full responsibility for the collections' performance, reviewing metrics and reports to drive day to day work
- Engage with the client credit operation manager(s) responsible for respective business stream(s) and act as first-line liaison and review service for them
- Take accountability for business stream performance by collaborating closely with non-Collections areas such as Cash and Bank, Risk and Operations
- Handle the forecasting process
- Supervise, empower, develop and mentor Team Leads and direct reports
- Ensure the agreed procedures are kept up to date and adhered to within the team
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