DE031335-Insurance Operations Senior Analyst

Insurance Operations Senior Analyst

Work setup: Hybrid

Responsibilities

• Oversee daily operations of the document management team
• Assign tasks and monitor workload distribution
• Motivate and guide team members to meet performance goals
• Process management
• Ensure accurate indexing, storage, and retrieval of documents
• Monitor compliance with document management policies and procedures
• Implement process improvements to enhance efficiency and reduce errors
• Provide feedback and corrective action when errors are identified
• Training & development
• Oversee training of new hires on document management systems and protocols
• Mentor team members to build skills and career growth
• Performance monitoring
• Track SLA performance such as turnaround time, accuracy rate, and productivity
• Prepare performance reports for management review
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