Debt Resolution Specialist

Job Summary:
The Debt Resolution Specialist is responsible for managing the recovery of overdue accounts using a proactive and customercentric approach. This role requires expertise in debt collection a strong understanding of recovery strategies and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations and company policies.

Key Responsibilities

Debt Collection

• Manage and directly handle debt recovery efforts for overdue accounts.
• Develop and implement tailored debt resolution strategies based on customer circumstances.
• Initiate contact with delinquent customers to negotiate settlements payment plans or full debt recovery.

Customer Relationship Management

• Maintain professional relationships with customers ensuring a balance between firm collections and customer empathy.
• Address complex or escalated customer accounts working t...