Defect Manager – Insurance

Defect Manager – Insurance (Claims & Policy)

Location: Adelaide, South Australia, Australia

CloudMarc is seeking an experienced Defect Manager to support a large-scale insurance transformation program. This role plays a critical part in ensuring quality outcomes across Claims and Policy platforms within a complex enterprise environment.

Experience with Duck Creek is a major plus; however, hands‑on Claims and Policy experience within another insurance system is mandatory.

Key Responsibilities

• Own and manage the end‑to‑end defect lifecycle across SIT, UAT, and regression phases
• Lead defect triage, prioritisation, and resolution in collaboration with QA, development, and business teams
• Establish and maintain defect governance, reporting, and quality metrics
• Facilitate defect triage forums and ensure timely defect closureProvide clear visibility of defect status, trends, and risks to senior stakeh...