Job Description
Role
The DC Client Success Manager (DC CM) oversees daily operational performance for assigned clients and operations teams. They collaborate with support areas like customer care and technology, serving as the main client contact. Additionally, the DC CM supports the Senior Client Manager/Client Leader in delivering high-quality solutions and utilizes effective client communication skills.
Responsibilities
Utilizing knowledge of Defined Contribution to interpret complex client requirements.
Addressing questions related to unique situations, participant inquires, client escalations and requirements.
Manages the operations of a client team through developing talent and delegating work.
Communicate regularly with clients on all aspects of daily operations
Driving stable and consistent delivery from internal and external partners.
Using data to influence standardization...
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