Job Description

Job Description

Job description:

Position Overview

We are hiring motivated professionals for our International BPO operations focusing on outbound calling for global clients. This role involves high-volume English calling to international markets (US/UK), lead generation, customer support, and sales conversions in a fast-paced 24/7 environment.

Key Responsibilities

  • Execute 100+ outbound calls daily to generate leads, set appointments, and close sales.
  • Handle international customer inquiries, upsell products/services, and resolve issues via phone.
  • Accurately log all calls, outcomes, and follow-ups in CRM systems (e.g., Zoho CRM, Salesforce).
  • Achieve daily/weekly targets for calls, conversions, and quality scores.
  • Participate in team huddles, script reviews, and process training sessions.
  • Work in rotational shifts, including night shifts to align with international time zones.



Requirements

Required Qualifications

  • Graduate (any stream); 0-2 years in BPO/call center/international voice process preferred.
  • Fluency in English (neutral accent, excellent spoken/written skills mandatory for US/UK markets).
  • Basic computer skills (MS Office, CRM tools); typing speed 30+ WPM.
  • Willingness to work 9-hour shifts including weekends/nights with 5 days working.
  • Age 18-30 years; immediate joiners preferred.

Preferred Skills

  • Strong persuasion, objection-handling, and active listening abilities.
  • Resilience under pressure, positive attitude, and target-oriented mindset.
  • Familiarity with international calling etiquette and cultural nuances



Benefits

Job Types: Full-time, Permanent

Benefits:


  • Health insurance
  • Paid sick time


Work Location: In person




Requirements
Proven experience in handling end-to-end Power BI projects. Strong experience in requirement gathering, documentation (BRDs), and wireframing. Hands-on expertise in data mining and representation through Power BI. Ability to communicate with potential stakeholders and explain insights effectively. Familiarity with position mapping and its business implications. Strong analytical and problem-solving skills

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