Job Description
Job description:
Position Overview
We are hiring motivated professionals for our International BPO operations focusing on outbound calling for global clients. This role involves high-volume English calling to international markets (US/UK), lead generation, customer support, and sales conversions in a fast-paced 24/7 environment.
Key Responsibilities
- Execute 100+ outbound calls daily to generate leads, set appointments, and close sales.
- Handle international customer inquiries, upsell products/services, and resolve issues via phone.
- Accurately log all calls, outcomes, and follow-ups in CRM systems (e.g., Zoho CRM, Salesforce).
- Achieve daily/weekly targets for calls, conversions, and quality scores.
- Participate in team huddles, script reviews, and process training sessions.
- Work in rotational shifts, including night shifts to align with international time zones.
Requirements
Required Qualifications
- Graduate (any stream); 0-2 years in BPO/call center/international voice process preferred.
- Fluency in English (neutral accent, excellent spoken/written skills mandatory for US/UK markets).
- Basic computer skills (MS Office, CRM tools); typing speed 30+ WPM.
- Willingness to work 9-hour shifts including weekends/nights with 5 days working.
- Age 18-30 years; immediate joiners preferred.
Preferred Skills
- Strong persuasion, objection-handling, and active listening abilities.
- Resilience under pressure, positive attitude, and target-oriented mindset.
- Familiarity with international calling etiquette and cultural nuances
Benefits
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Paid sick time
Work Location: In person
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