Job Description

Overview

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

Our OptiFlight solution is a key pillar in SITAs commitment to greener, more sustainable aviation by enabling flight and air traffic optimization.

Reporting to the Service Activation Squad Leader, the Service Activation Engineer is overall responsible for the following key activities:

  •  Onboarding and delivering contracted opportunities and trials:
  • Set up the solution from end to end - from capturing customer requirements to delivery
  • Provide training to end users (pilots) as needed
  • Analyze the results and communicate with the customer
  • Support airlines specific requests regarding the solution
  • Provide support to help manage incidents: investigations and troubleshooting 

    • You will collaborate with various functions within SITA FOR AIRCRAFT, such as Engineering & Technology, Product, and other colleagues across the company, located in more than 20 countries (Canada, United States, France, Switzerland, Germany, Singapore, United Arab Emirates, Spain, and others).

    WHAT YOU WILL DO

  • Own technical project activities from beginning to final delivery 
  • Follow up with airlines on the success of implementation
  • Custom requests/analysis from the airlines
  • Investigation of issues with application
  • Manage Pilot communication (pilot notification/pilot webinar meeting)
  • Manage handovers to internal operation teams

    • Qualifications

    EXPERIENCE:

  • At least 5 years as Flight Operations Engineer or similar roles
  • Airlines operations
  • Flight dynamics knowledge
  • Able to manage pilot discussion on operation and procedures 
  • Bachelor In Aeronautics Engineering

    • NICE-TO-HAVE:

  • Flight data knowledge
  • Data analysis/Quality check
  • Coding knowledge is optional (bash)

    • WHAT WE OFFER

    Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

    Flex Week: Work from home up to 2 days/week (depending on your teams needs)

    Flex Day: Make your workday suit your life and plans.

    Flex Location: Take up to 30 days a year to work from any location in the world.

    Employee Wellbeing: Weve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health a personalized platform that supports a range of wellbeing needs.

    Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

    Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. 

    SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

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