Job Description
Job Title: Account Delivery Head (ADH) – High-Tech / Semiconductor / Manufacturing
Level: Director
Location: Bangalore, India (Frequent US Travel Required)
Experience: 12–18 Years
Role Overview:
As the Account Delivery Head (ADH) , you will be the primary owner of the delivery engine for our most strategic accounts in the High-Tech and Semiconductor sectors. This is a P&L-heavy role where you will balance Operational Excellence with Account Growth (EE & EN) . You will be expected to lead a team of 5–6 Technical Delivery Managers (TDMs) and act as a account P&L to Client CXOs.
Key Responsibilities:
Client Satisfaction & Retention: Act as the primary point of contact for CXO/VP-level stakeholders; monitor CSAT/NPS scores and manage renewals to ensure 100% account retention. Delivery Excellence & SLA Adherence: Oversee end-to-end project execution, ensuring strict adherence to SLAs, quality standards, and timelines across all engagements. Financial Performan...
Level: Director
Location: Bangalore, India (Frequent US Travel Required)
Experience: 12–18 Years
Role Overview:
As the Account Delivery Head (ADH) , you will be the primary owner of the delivery engine for our most strategic accounts in the High-Tech and Semiconductor sectors. This is a P&L-heavy role where you will balance Operational Excellence with Account Growth (EE & EN) . You will be expected to lead a team of 5–6 Technical Delivery Managers (TDMs) and act as a account P&L to Client CXOs.
Key Responsibilities:
Client Satisfaction & Retention: Act as the primary point of contact for CXO/VP-level stakeholders; monitor CSAT/NPS scores and manage renewals to ensure 100% account retention. Delivery Excellence & SLA Adherence: Oversee end-to-end project execution, ensuring strict adherence to SLAs, quality standards, and timelines across all engagements. Financial Performan...
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