Job Description
Job Title: Account Delivery Head (ADH) – High-Tech / Semiconductor / Manufacturing
Level:
Director
Location:
Bangalore, India (Frequent US Travel Required)
Experience:
12–18 Years
Role Overview:
As the
Account Delivery Head (ADH) , you will be the primary owner of the delivery engine for our most strategic accounts in the High-Tech and Semiconductor sectors. This is a P&L-heavy role where you will balance Operational Excellence with
Account Growth (EE & EN) . You will be expected to lead a team of 5–6
Technical Delivery Managers (TDMs)
and act as a account P&L to Client CXOs.
Key Responsibilities:
Client Satisfaction & Retention:
Act as the primary point of contact for CXO/VP-level stakeholders; monitor
CSAT/NPS scores
and manage renewals to ensure 100% account retention.
Delivery Excellence & SLA Adherence:
Oversee end-to-end project execut...
Level:
Director
Location:
Bangalore, India (Frequent US Travel Required)
Experience:
12–18 Years
Role Overview:
As the
Account Delivery Head (ADH) , you will be the primary owner of the delivery engine for our most strategic accounts in the High-Tech and Semiconductor sectors. This is a P&L-heavy role where you will balance Operational Excellence with
Account Growth (EE & EN) . You will be expected to lead a team of 5–6
Technical Delivery Managers (TDMs)
and act as a account P&L to Client CXOs.
Key Responsibilities:
Client Satisfaction & Retention:
Act as the primary point of contact for CXO/VP-level stakeholders; monitor
CSAT/NPS scores
and manage renewals to ensure 100% account retention.
Delivery Excellence & SLA Adherence:
Oversee end-to-end project execut...
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