Delivery Head: SCM Operations

Outpace Consulting Services is seeking a Delivery Head - SCM Operations for a leading ITES company. This pivotal role is responsible for overseeing end-to-end service delivery within supply chain processes, with a strong emphasis on customer support, order management, and production coordination. You'll lead and coach teams, ensure SLA compliance, and drive continuous process improvements. The ideal candidate will have deep expertise in SCM operations, experience with ERP systems like SAP and Salesforce, and a proven track record of client engagement and operational excellence.

Key Responsibilities:

• Service Delivery Leadership: Oversee end-to-end service delivery for supply chain operations, focusing on customer support, order management, and coordination with production planning.
• Team Management & Coaching: Lead, coach, and mentor teams to execute sales operations effective...