Delivery Lead

• Seeking an experienced Delivery Lead to oversee the overall service delivery management for our Oracle Managed Services project.
• The Delivery Lead will ensure adherence to Service Levels described in the agreement and collaborate closely with the client's Service Delivery management personnel.
• The role involves managing the compilation of metrics around open tickets, backlog, aging, etc., and driving metrics-driven continuous improvement and customer satisfaction.

Responsibilities:

Oversee overall service delivery management.

• Ensure adherence to Service Levels.
• Collaborate with client Service Delivery management personnel.
• Manage the compilation of metrics around open tickets, backlog, aging, etc.
• Drive metrics-driven continuous improvement and customer satisfaction.

Must-Have:

• Proven experience in delivery management.
• Strong leadership and team ...