Job Description

The Delivery Manager is responsible for quarterly client audits, internal process audits, metrics reporting etc. as well as training and coaching new and existing location staff. This position is responsible for providing value added service to our customers in addition to support local terminal operation through training and auditing to include but not limited to knowledge, technical support, and quality of service in a timely manner.

Core Responsibilities & Duties:

  • Attend daily pre-shift/safety meetings to outline SOPs, Quality, or Training Topics
  • Monitor problem lane segments as outlined in the OSD report, hot accounts, and corrective action compliance
  • Assist with the training / on boarding of new hires
  • Assist with the re-training and quality performance evaluation of current employees
  • Investigate customer damage concerns for root cause analysis
  • Ensure all company SOP’s are adhered to
  • Adhere to all company...

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