Delivery Manager – D365

Description GSPANN is hiring a Delivery Manager with expertise in Microsoft Dynamics 365 programs across Finance & Operations and Customer Engagement. The role focuses on program governance, stakeholder management, and successful execution of large-scale D365 implementations, upgrades, and support engagements.

Role and Responsibilities

Lead end-to-end delivery of Dynamics 365 implementation, upgrade, and support programs.

Own project timelines, budgets, scope, and quality commitments.

Proactively manage risks, issues, dependencies, and mitigation plans.

Serve as the primary interface between clients, delivery teams, and internal stakeholders.

Communicate project progress, milestones, and information with clarity and consistency.

Lead and coordinate cross-functional teams, including functional consultants, developers, and testers.

Coach, mentor, and provide performance feedback to team members.

Enforce compliance with organizational standards, security policies, and Microsoft best practices.

Maintain project documentation to support audits and quality reviews.

Identify opportunities for delivery optimization, automation, and efficiency within D365 programs.

Drive continuous improvement initiatives to strengthen delivery excellence.

Skills and Experience

Bachelor’s or Master’s degree in Computer Science, IT, or a related field.

12+ years of IT delivery experience, including 5+ years managing Microsoft Dynamics 365 (Finance & Operations) programs.

Microsoft Dynamics 365 certification is preferred.

Proven experience delivering large-scale ERP and CRM implementations.

Strong understanding of Dynamics 365 modules, Power Platform, and Azure services.

Working knowledge of integrations and data migration strategies.

Excellent leadership, stakeholder management, and communication skills.

Strong decision-making and problem-solving capabilities.