Job Description
Description
The Technical Delivery Manager - This role serves as the main customer success contact whose responsibility it is to ensure a seamless customer experience. As the liaison between the customer and our internal teams, key responsibilities would include:
- Managing and coordinating all support requests and customer communications.
- Prioritizing requests and allocating them with the appropriate internal resources.
- Working with OEM support to ensure tickets are opened correctly with the respective vendors.
- Tracking OEM tickets on behalf of the customer through resolution.
Skills
Project management, Service delivery, Stakeholder management, Infrastructure
Top Skills Details
Project management,Service delivery,Stakeholder management,Infrastructure
Additional Skills & Qualifications
Today, they do not have a formal ticketing system in place—support is managed via email and phone. This is something they want to change, and are planning to implem...
The Technical Delivery Manager - This role serves as the main customer success contact whose responsibility it is to ensure a seamless customer experience. As the liaison between the customer and our internal teams, key responsibilities would include:
- Managing and coordinating all support requests and customer communications.
- Prioritizing requests and allocating them with the appropriate internal resources.
- Working with OEM support to ensure tickets are opened correctly with the respective vendors.
- Tracking OEM tickets on behalf of the customer through resolution.
Skills
Project management, Service delivery, Stakeholder management, Infrastructure
Top Skills Details
Project management,Service delivery,Stakeholder management,Infrastructure
Additional Skills & Qualifications
Today, they do not have a formal ticketing system in place—support is managed via email and phone. This is something they want to change, and are planning to implem...
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