Job Description
Job Title: Delivery Manager – US IT Staffing
Location: Hyderabad , India
Experience: 8–15 years
Employment Type: Full-Time
Job Summary
We are seeking an experienced Delivery Manager – US IT Staffing to lead and manage end-to-end staffing delivery for US-based clients. The Delivery Manager will be responsible for requirement fulfillment, team performance, compliance, client satisfaction, and continuous improvement of delivery operations across MSP and direct client engagements.
Key Responsibilities
Client & Requirement Management
Act as the primary delivery point of contact for US clients, MSPs, and VMS platforms (Fieldglass, Beeline, Coupa, etc.).
Analyze job requirements and define delivery strategies based on skills, rates, location, and compliance needs.
Manage demand forecasting and prioritize open requirements to meet SLAs.
Delivery & Team Management
Lead, mentor, and manage recruitment teams (onshore/offshore).
Assign requirements, define daily/weekly targets, and track delivery metrics.
Ensure high-quality resume submissions aligned with client expectations.
Candidate Lifecycle Oversight
Oversee the complete candidate lifecycle:
Screening
Submission
Interview coordination
Offer negotiation
Onboarding and start confirmation
Ensure candidates are interview-ready with strong communication and technical alignment.
Manage redeployments, extensions, and backfills.
Compliance & Documentation
Ensure compliance with US staffing regulations and client onboarding requirements.
Oversee documentation including I-9, EAD, I-94, visa documents, background checks, drug screening, W2/C2 C onboarding.
Work closely with Immigration and HR teams to ensure visa and compliance adherence.
Stakeholder Collaboration
Collaborate with Sales, Account Managers, Immigration, HR, Payroll, and Finance teams.
Handle delivery escalations related to candidate performance, pay issues, or client feedback.
Performance Metrics & Reporting
Track and report KPIs including:
Time-to-fill
Submissions vs interviews
Interview-to-offer ratio
Offer-to-join ratio
Attrition rate
Prepare weekly/monthly delivery dashboards for leadership.
Process Improvement & Training
Define and enhance delivery SOPs and recruitment processes.
Train recruiters on sourcing strategies, screening best practices, and compliance standards.
Drive continuous improvement initiatives to increase efficiency and quality.
Client Satisfaction & Retention
Ensure SLA adherence and high levels of client satisfaction.
Support account growth through consistent delivery and relationship management.
Required Skills & Qualifications
8+ years of experience in US IT Staffing , with at least 3–5 years in a Delivery Manager / Lead role.
Strong understanding of the US staffing lifecycle.
Hands-on experience with MSP/VMS environments.
In-depth knowledge of US work authorization types (H1 B, GC, EAD, USC, CPT/OPT).
Experience managing high-volume delivery teams.
Strong analytical, communication, and stakeholder management skills.
Proven experience meeting SLAs and driving delivery performance.
Preferred Qualifications
Experience supporting large enterprise or healthcare/government clients.
Exposure to billing, payroll coordination, and margin management.
Familiarity with ATS tools and reporting dashboards.
Excellent escalation management and client-facing skills.
Key Success Metrics
SLA adherence
Time-to-fill
Submission quality
Client satisfaction
Team productivity and retention
Location: Hyderabad , India
Experience: 8–15 years
Employment Type: Full-Time
Job Summary
We are seeking an experienced Delivery Manager – US IT Staffing to lead and manage end-to-end staffing delivery for US-based clients. The Delivery Manager will be responsible for requirement fulfillment, team performance, compliance, client satisfaction, and continuous improvement of delivery operations across MSP and direct client engagements.
Key Responsibilities
Client & Requirement Management
Act as the primary delivery point of contact for US clients, MSPs, and VMS platforms (Fieldglass, Beeline, Coupa, etc.).
Analyze job requirements and define delivery strategies based on skills, rates, location, and compliance needs.
Manage demand forecasting and prioritize open requirements to meet SLAs.
Delivery & Team Management
Lead, mentor, and manage recruitment teams (onshore/offshore).
Assign requirements, define daily/weekly targets, and track delivery metrics.
Ensure high-quality resume submissions aligned with client expectations.
Candidate Lifecycle Oversight
Oversee the complete candidate lifecycle:
Screening
Submission
Interview coordination
Offer negotiation
Onboarding and start confirmation
Ensure candidates are interview-ready with strong communication and technical alignment.
Manage redeployments, extensions, and backfills.
Compliance & Documentation
Ensure compliance with US staffing regulations and client onboarding requirements.
Oversee documentation including I-9, EAD, I-94, visa documents, background checks, drug screening, W2/C2 C onboarding.
Work closely with Immigration and HR teams to ensure visa and compliance adherence.
Stakeholder Collaboration
Collaborate with Sales, Account Managers, Immigration, HR, Payroll, and Finance teams.
Handle delivery escalations related to candidate performance, pay issues, or client feedback.
Performance Metrics & Reporting
Track and report KPIs including:
Time-to-fill
Submissions vs interviews
Interview-to-offer ratio
Offer-to-join ratio
Attrition rate
Prepare weekly/monthly delivery dashboards for leadership.
Process Improvement & Training
Define and enhance delivery SOPs and recruitment processes.
Train recruiters on sourcing strategies, screening best practices, and compliance standards.
Drive continuous improvement initiatives to increase efficiency and quality.
Client Satisfaction & Retention
Ensure SLA adherence and high levels of client satisfaction.
Support account growth through consistent delivery and relationship management.
Required Skills & Qualifications
8+ years of experience in US IT Staffing , with at least 3–5 years in a Delivery Manager / Lead role.
Strong understanding of the US staffing lifecycle.
Hands-on experience with MSP/VMS environments.
In-depth knowledge of US work authorization types (H1 B, GC, EAD, USC, CPT/OPT).
Experience managing high-volume delivery teams.
Strong analytical, communication, and stakeholder management skills.
Proven experience meeting SLAs and driving delivery performance.
Preferred Qualifications
Experience supporting large enterprise or healthcare/government clients.
Exposure to billing, payroll coordination, and margin management.
Familiarity with ATS tools and reporting dashboards.
Excellent escalation management and client-facing skills.
Key Success Metrics
SLA adherence
Time-to-fill
Submission quality
Client satisfaction
Team productivity and retention
Apply for this Position
Ready to join ? Click the button below to submit your application.
Submit Application