DeLonghi Customer Service advisor with Slovak or Czech

Description

Your responsibilities

• Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.

• Follow established procedures to address customer needs promptly and professionally.

• Process warranty claims and coordinate repair services for customers.

• Provide technical troubleshooting support and guidance.

• Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.

• Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.

• Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.

Our requirements

• C1/C2-level proficiency in Slovak or Czech language, both written & verbal

• B2 ...