Job Description

Key Responsibilities 1. Operational Responsibilities

  • Assist in planning, organizing, and supervising daily housekeeping operations.




  • Ensure all guest rooms, public areas, and back-of-house areas are cleaned and maintained as per brand standards.




  • Conduct regular inspections of rooms and public spaces to ensure quality and hygiene standards.




  • Maintain inventory of linen, cleaning supplies, guest amenities, and equipment.




  • Monitor the performance of outsourced housekeeping services (if applicable).


  • 2. Team Management

  • Supervise Room Attendants, Public Area Attendants, Laundry Staff, and Housekeeping Coordinators.




  • Prepare daily work schedules, duty rosters, and allocate tasks.




  • Conduct departmental training on SOPs, hygiene standards, and safety guidelines.




  • Motivate and guide team members to achieve operational excellence.


  • 3. Guest Service & Satisfaction

  • Handle guest complaints promptly and professionally.




  • Coordinate with Front Office for room readiness, VIP arrivals, and special requests.




  • Ensure all guest preferences and brand service standards are consistently met.


  • 4. Administrative Duties

  • Assist in preparing departmental budgets and cost-control measures.




  • Manage lost & found procedures.




  • Maintain proper records of linen usage, deep cleaning schedules, and maintenance issues.




  • Ensure strict adherence to hygiene, health & safety norms.


  • 5. Coordination & Communication

  • Work closely with Engineering for repair and maintenance requirements.




  • Coordinate with F&B, Front Office, and Security for smooth operations.




  • Participate in departmental meetings, briefings, and cross-functional coordination.

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