Deputy General Manager - Continuous Improvement

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

The IBO Continuous Improvement (CI) Manager leads operational excellence initiatives across revenue cycle operations serving healthcare clients. This role is accountable for driving strategic performance improvements within high-volume production teams (coding, billing, follow-up, cash posting, AR resolution, denials, credit balance, and patient access support functions). The CI Manager ensures accuracy, turnaround time, and cost efficiency while reducing rework and strengthening alignment between IBO teams and client stakeholders.

As a key leader, the CI Manager sets the vision for process improvement, mentors CI associates, and partners with senior operations leaders to embed Lean principles and best practices across the organization. This position requires strong analytical skills, change management expertise, and the ability to influence cross-functional teams to achieve measurable outcomes. Responsibilities may include but are not limited to the following:

Key Responsibilities
1. Strategic CI Leadership & Governance
• Define and execute the CI roadmap aligned with organizational goals and client expectations.
• Establish governance for monitoring Production, Quality, and TAT performance across multiple workstreams.
• Primary role in managing process improvement initiatives and operational projects as needed
• Support adoption and success of Huron provided technology and identify opportunities for technology innovation
• Drive accountability for CI initiatives through structured reviews, KPIs, and benefit realization tracking.
• Ensure alignment of standardization efforts with client SLAs
• Measurement and documentation of ROI for all CI initiatives
• Serve as the primary escalation point for systemic issues, volume spikes, and client concerns and work with the IBO and operational leaders to create action plan for mitigation/remediation
2. Process Standardization & Best Practices
• Contribute to development of and oversee deployment and enforcement of standardized HMS SOPs, workflows, and playbooks across all IBO operations
• Ensure consistent process execution across clients, facilities, and lines of business.
• Lead cross-functional workshops to harmonize processes following client changes, payer updates, or audit findings.
3. Data-Driven Insights & Reporting
• Direct the design and delivery of operational dashboards for leadership visibility.
• Interpret performance metrics to identify trends, root causes, and improvement opportunities.
• Validate financial and operational benefits of CI projects (e.g., reduced TAT, improved first-pass resolution, cost-to-collect savings).
4. Advanced Problem Solving & CI Methodologies
• Champion Lean, Six Sigma, PDCA, A3, and Kaizen practices across teams.
• Lead root cause analysis sessions and facilitate pilots for workflow optimization.
• Ensure timely implementation and sustainability of CI initiatives.
• Partner with Training and Ops to implement targeted quality improvement initiatives based on root cause analysis findings.
5. Stakeholder Engagement & Change Management
• Act as the primary liaison between IBO teams and Huron and client leadership where appropriate
• Drive alignment through calibration calls, governance meetings, and executive updates.
• Lead change management efforts, ensuring smooth adoption of new processes and technologies.
6. Team Development & Coaching
• Mentor CI associates and operational leaders on CI tools and techniques.
• Build a culture of continuous improvement through training, huddles, and reinforcement activities.
• Develop succession plans and competency frameworks for CI talent.
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Job Details
• Flexible to work in U.S. shift timings (5:30 PM IST, 6:30 PM IST, or 8:00 PM IST)
• Proficient in MS Office tools, Visio, Power BI, and related applications
• Strong leadership and influencing skills with ability to manage complex initiatives
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Qualifications
• Experience:
o 8–10 years in healthcare or related domains
o 5+ years in process improvement
o 5+ years managing in a professional environment
o Proficient in MS Excel and creating Excel macros
o Strong ability to analyze raw data, draw conclusions and develop actionable recommendations
o Ability to handle multiple tasks of reporting simultaneously
o Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem-solving and quantitative abilities.
o Solid verbal and written communication skills are required.
• Education:
o A bachelor’s degree in Operational Research (OR), Quality Management, Statistics, or a closely related discipline required.
o Master’s degree preferred
• Certifications:
o Continuous Improvement or Project Management Certification – Preferred
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Preferred Skills
• Expertise in CI methodologies (Lean, Six Sigma, PDCA, A3, Kaizen)
• Strong knowledge of HFMA best practices and CMS regulatory requirements
• Familiarity with Epic, Cerner, Meditech Expanse, Athena, or other RCM systems preferred
• Experience in Agile/Scrum environments
• Experience with Robotic Process Automation preferred

Position Level

Manager

Country

India