Deputy General Manager - Solution Engineering - Global Service Centre

Leadership responsibilities

• Provide strategic leadership for the SSC operating model, ensuring scalable, repeatable, and high-quality engineering support across RFQs and solution development activities.
• Lead the identification, hiring, and onboarding of the initial SSC core team, working closely with regional engineering leadership and HR to ensure the right blend of technical depth, leadership potential, and cultural fit.
• Shape the SSC into a cohesive, high-performing global team, capable of supporting an ambitious, growth-oriented global 3PL across multiple regions and variable solution complexity.
• Own and govern the SSC delivery framework, including demand intake, prioritisation, capacity management, and service-level performance.
• Act as a senior partner to regional Solutions Engineering leaders, Commercial, Operations, IT, and Transformation teams, ensuring the SSC is positioned as a value‑creating capability, not a tran...