Deputy Manager - HR Projects

Key Responsibilities:

• Application Support & Operations
• Lead L2/L3 support activities for SAP Success Factors modules such as Employee Central, Onboarding
• Analyse, troubleshoot, and resolve complex system issues, defects, and integration failures.
• Manage incident, problem, and change requests in line with SLAs and ITSM processes.
• Coordinate with IT support for product issues and escalation management.
• Ensure system availability, performance, and data integrity. Enhancements & Continuous Improvement
• Evaluate enhancement requests and provide functional impact analysis.
• Design and implement configuration changes, minor enhancements, and fixes.• Support quarterly SAP Success Factors release management, including impact assessment, regression testing, and stakeholder communication.
• Identify opportunities for process optimization and automation within Success Factors.
• Stakeholder ...