Deputy manager - hr projects

Key Responsibilities:
- Application Support & Operations
- Lead L2/L3 support activities for SAP Success Factors modules such as Employee Central, Onboarding
- Analyse, troubleshoot, and resolve complex system issues, defects, and integration failures.
- Manage incident, problem, and change requests in line with SLAs and ITSM processes.
- Coordinate with IT support for product issues and escalation management.
- Ensure system availability, performance, and data integrity. Enhancements & Continuous Improvement
- Evaluate enhancement requests and provide functional impact analysis.
- Design and implement configuration changes, minor enhancements, and fixes.• Support quarterly SAP Success Factors release management, including impact assessment, regression testing, and stakeholder communication.
- Identify opportunities for process optimization and automation within Success Factors.
- Stakeholder & Client Management
- Act as a key functional contact for HR,...