Deputy Manager - Learning & Development

PURPOSE
To lead the creation and delivery of innovative Learning & Development strategies that build organizational capability, foster a culture of continuous learning, and equip employees with the skills, knowledge, and mindset required to achieve business excellence and brand objectives
Reports to: Business Head DGM - Learning & Development
Interacts with:
External: Hospitality Institutes, Vendors/Training Services, Govt Regulatory bodies
Internal: Internal Team - Functional Heads, Managers, Supervisors, Staff, Interns, Contractual Staff
KEY RESPONSIBILITIES
Drive Operational Excellence
- Design and implement Training Needs Analysis to identify skill gaps and address areas for improvement.
- Develop annual and monthly training plans to enhance operational efficiency and service quality.
- Define training objectives focused on achieving organizational growth and delivering high-quality service.
- Plan and deliver effective training programs using a div...