Deputy Manager - Process Training (Travel Account)

Qualifications

• Must be willing to work 100% onsite at our Bridgetowne Site
• Must be okay with shifting schedule
• Must have 4–8 years' experience in a BPO or Travel BPM environment, with at least 3 years in training roles.
• Minimum 3 years in the Travel domain (airlines, OTA, GDS).
• Solid understanding of Travel processes, including experience with GDS systems is preferred. IATA certification is a plus.
• Proficient in training frameworks: TNI/TNA, ROI analysis, training metrics dashboards.
• Strong data-driven mindset—able to extract actionable insights, define KPIs, and track performance impact.
• Demonstrated people management skills, including handling multiple trainers and locations.
• Excellent communication and stakeholder interface capabilities.
• Problem-solving mindset; ability to lead root cause analysis and apply corrective action.
• Advanced proficiency in MS Office suite (Excel, P...