Designated Trainer - Employee Coaching & Development

Job Summary

Tim Hortons is seeking a highly motivated and people-focused Designated Trainer – Employee Coaching & Development to support the growth, performance, and engagement of our restaurant teams. This role is critical in ensuring new hires and existing team members receive consistent, high-quality training aligned with Tim Hortons brand standards, operational excellence, and guest service culture. The Designated Trainer will act as a role model on the floor, coaching employees, reinforcing best practices, and fostering a positive learning environment that drives individual and team success.

Key Responsibilities

• Deliver structured onboarding and ongoing training programs for new and existing employees
• Coach team members on customer service standards, food safety, operational procedures, and product knowledge
• Demonstrate best practices by actively working alongside team members during shifts
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