Job Description
**Description**
SAIC is seeking a Deskside Engineer to support our government customer. Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and Mid-level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system.
This position is full-time On-Site with rotating weekend and 2ndshift support.
**Located in Kings Point, NY at the United States Merchant Marine Academy.**
**JOB DESCRIPTION:**
+ Provide technical support for workstations/Laptops/tables, printers, mobile devices, and office infrastructure.
+ Available to be on site as essential personnel and work around academic cal...
SAIC is seeking a Deskside Engineer to support our government customer. Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and Mid-level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system.
This position is full-time On-Site with rotating weekend and 2ndshift support.
**Located in Kings Point, NY at the United States Merchant Marine Academy.**
**JOB DESCRIPTION:**
+ Provide technical support for workstations/Laptops/tables, printers, mobile devices, and office infrastructure.
+ Available to be on site as essential personnel and work around academic cal...
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