Job Description
**Deskside Engineer**
**Work Location** : 100% onsite at client office
- 1 min walk from Akasaka station
- 5 min walk from Akasaka-Mitsuke station
- 6 min walk from Tameike-Sanno station
**Language Requirement** :
- Business level English and Japanese (N1 – N2 level)
**Job Detail:**
· General IT service and user support to all levels of colleagues both face to face and via email/telephone.
· Logging support requests and incidents.
· The monitoring and completion of issues and requests received by the IT Service Desk. This may involve escalation to local and international support teams.
· Troubleshoot problems, use diagnostic tools as needed and escalate the problem to a more skilled technician as needed.
· Liaising with regional offices and third party suppliers...
**Work Location** : 100% onsite at client office
- 1 min walk from Akasaka station
- 5 min walk from Akasaka-Mitsuke station
- 6 min walk from Tameike-Sanno station
**Language Requirement** :
- Business level English and Japanese (N1 – N2 level)
**Job Detail:**
· General IT service and user support to all levels of colleagues both face to face and via email/telephone.
· Logging support requests and incidents.
· The monitoring and completion of issues and requests received by the IT Service Desk. This may involve escalation to local and international support teams.
· Troubleshoot problems, use diagnostic tools as needed and escalate the problem to a more skilled technician as needed.
· Liaising with regional offices and third party suppliers...
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