Deskside Manager, IT Care

Deskside Manager, IT Care page is loaded## Deskside Manager, IT Carelocations: Markhamposted on: Publié aujourd'huijob requisition id: R- Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.IT Care Deskside Manager will lead a national team responsible for delivering exceptional end-user support across Aviva Canada. This role requires a proactive leader who can manage a large team both in-person and remotely, ensuring seamless IT operations and outstanding customer satisfaction.The Manager will be responsible for guiding the team to meet key performance targets - including Customer Satisfaction Score (CSAT), SLA adherence, and first‑contact resolution—while overseeing escalation workflows, enhancing team efficiency, implementing preventive practices to reduce recurring incidents, and maintaining a positive, engaged, and high‑performing team environment.** This role...