Job Description
Deskside Manager, Onsite
The Deskside Manager is responsible for managing and overseeing onsite IT support operations for a global account serving a USA-based client. This position ensures consistent, high-quality deskside support across multiple global locations, driving operational excellence, process improvement, and alignment with Service Level Agreements (SLAs) and client expectations. The Deskside Manager will lead technical teams, coordinate governance and reporting, and serve as the primary interface between the client’s U.S. leadership and global IT delivery teams. Qualified candidates must have experience on the Managed Service Provider (MSP) side. This position is 100% onsite in Warren, NJ. THIS COMPANY DOES NOT OFFER HEALTH INSURANCE.
Deskside Manager Responsibilities
1. Global Account & Team Management...
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