Job Description
The Role
As a Deskside Support Analyst, you will be part of the Service Operations team, providing face-to-face and on-site technical support to end users. You will act as a key point of contact for resolving hardware, software, and access-related issues, ensuring a high-quality user experience in a fast-paced, security-conscious environment. This role requires strong technical capability, excellent interpersonal skills, and a proactive, customer-focused approach to problem resolution, operating in line with ITIL best practices.
Role Responsibilities
* Provide deskside and on-site technical support to users, resolving incidents and service requests logged via ServiceNow or other approved channels
* Perform hands-on diagnosis, troubleshooting, and resolution of issues related to desktops, laptops, peripherals, mobile devices, and meeting room technology
* Support Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microso...
As a Deskside Support Analyst, you will be part of the Service Operations team, providing face-to-face and on-site technical support to end users. You will act as a key point of contact for resolving hardware, software, and access-related issues, ensuring a high-quality user experience in a fast-paced, security-conscious environment. This role requires strong technical capability, excellent interpersonal skills, and a proactive, customer-focused approach to problem resolution, operating in line with ITIL best practices.
Role Responsibilities
* Provide deskside and on-site technical support to users, resolving incidents and service requests logged via ServiceNow or other approved channels
* Perform hands-on diagnosis, troubleshooting, and resolution of issues related to desktops, laptops, peripherals, mobile devices, and meeting room technology
* Support Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microso...
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