Job Description

Deskside Support Engineer

We are currently seeking a Deskside Support Engineer to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

Responsibilities

  • Provide support on IT request and break-fix to NTT’s customer employees in person and through phone calls, chats and emails.
    • Provision new users with hardware, software, and account setup.
    • Provide onsite and remote support for multiple locations.
    • Troubleshoot and resolve a variety of technical problems including networking.
  • Provide technical support for mobile device issues using ABM and Samsung KNOX, including setup, configuration, connectivity, and application troubleshooting.
  • Respond quickly to cyber, malware alerts and location outages.
  • Utilize remote support tools to diagnose and resolve desktop issues efficiently, regardless of user location.
  • Proficiency with Windows and Mac ...

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