Deskside support technician

We're hiring! Join our team as an Experienced IT Support Technician (2nd Line / Desk Side Support) based at our client's site.

Lea el resumen de esta oportunidad para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren.

We're looking for a proactive, hands‑on professional with solid networking and infrastructure support skills who can provide top-notch customer service, resolve tickets efficiently, and deliver smart‑hands support for on‑site and remote issues.

Responsibilities

• Provide 2nd line desk side support via walk‑in Tech Hubs, on‑site visits, or remote tools
• Troubleshoot hardware/software issues on desktops, laptops, and mobile devices
• Support networking, MS Office 365, Windows OS (XP to 11), and Active Directory tasks
• Handle installation and upgrades of supported hardware/software
• Collaborate with support centers a...