Deskside Support Technician

Description

We are currently seeking an experienced, motivated, career and customer service oriented Desk Side Support Technician t to join our team to begin an exciting and challenging career with SAIC.

Description:

• The qualified applicant will provide Tier II help desk support to users unable to resolve tech issues that exceed Tier 1 level support.


• The candidate must provide creative solutions to customer problems to ensure customer satisfaction and productivity. Coordinate customer and support issues to ensure timely distribution of knowledge and productivity ensuring a positive impact on customer satisfaction. Acquire and maintain knowledge of relevant product offering, current support policies, and methods of support delivery, in order to provide technically accurate soluti...