Job Description

Job Description
Details:
  • Provide professional, ethical, and customer-focused IT support services with clear and effective communication.
  • Comply with client policies and regulations, including but not limited to Code of Conduct, ISMS, IT SOX, and other information security requirements.
  • Respond promptly to all service requests and work orders through the designated ticketing system, documenting actions taken and closing tickets upon completion.
  • Arrive at client locations within the agreed service area on time and provide onsite support as required.
  • Support and maintain end-user operating systems, including Windows 10 and Windows 11.
  • Support Windows Server 2019/2022 environments, including Active Directory user and basic server administration.
  • Support Microsoft 365 services, including Office 365, Teams, OneDrive, and SharePoint.
  • Install, configure, and provide basic support for common software such as ERP systems, antiviru...

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