Deskside Technician / Field Technician

Arthur Grand Technologies is currently seeking a highly motivated and skilled Deskside Technician (Onsite Field Support) for one of our clients.

Role: Deskside Technician (Onsite Field Support)

Location: Winona, MN-  / Rochester MN- (Onsite)



Job Description:

• Deliver onsite and remote support for end users, resolving incidents relating to EUC equipment including desktops, laptops, peripherals, and mobile devices.
• Provide Break/Fix support, troubleshooting, and issue resolution for hardware and software failures.
• Initiate and manage the creation of tickets for each reported issue, ensuring that all incidents are accurately logged and tracked through resolution.
• Conduct pre-installation and site surveys in alignment with requirements for network connectivity, power, and coordination with third-party suppliers.
• Perform IMACD (Install, Move, Add, Cha...