Desktop Assistant

SUMMARY:

Candidate will support installation, maintenance and repairs of computer hardware and software. He / she will provide technology support to walk-in customers, existing orders and customers who require off-site assistance. This position also includes retail and online sales activities.

ESSENTIAL FUNCTIONS:

• Understand the company structure, brand and work environment in the IT sector
• PC building, assembly, modification and testing of electronic components and computer parts
• Coordinate hardware / software troubleshooting tasks
• Installation and set-up of desktop computer hardware and software
• Use diagnostic tools to assess or monitor computer systems
• Understand inventory storage and replenishment processes
• Perform maintenance and repairs for computer hardware and software as necessary
• Attend to in-store customers' enquiries and retail sale
• Perform on-site analysis, diagnosis, and r...