Desktop - AV Support Technician

Key Responsibilities · Deliver onsite and remote support for end users, resolving incidents relating to EUC equipment including desktops, laptops, peripherals, and mobile devices. · Provide Break/Fix support, troubleshooting, and issue resolution for hardware and software failures. · Initiate and manage the creation of tickets for each reported issue, ensuring that all incidents are accurately logged and tracked through resolution. · Conduct pre-installation and site surveys in alignment with requirements for network connectivity, power, and coordination with third-party suppliers. · Perform IMACD (Install, Move, Add, Change, Dispose) hardware and software operations as per service requests. · Carry out asset refresh activities and manage the disposal of hardware in accordance with company policies. · Issue loaner devices or software for repairs or in cases of lost/stolen equipment, including data backup and recovery. · Coordinate and manage warranty repairs with hardware vendors and f...