Job Description
Responsibilities & Requirements
- Install, Configure, and troubleshoot OS and Software related issues and help users to resolve the issue
- Should have experience in handling VIP support -Addressing and resolving issues of CEO/CFO/Dept Heads
- Good understanding in troubleshooting laptop hardware related issues
- Handle all non-compliant report shared by EUC team and support team to reduce noncompliance.
- Arrange shifts and plan support for VIP/ Retail stores with support teams availability
- Ensure all assigned /reported issues are addressed within SLA
- Co-ordinate with KL deskside support team for laptop imaging and allocation
- Maintain laptop allocation and software license inventory and ensure all allocations are tracked and updated
- Support EUC team during audit for queries related to allocation of assets and licensed software
- Coordinate with vendor for hardware replacement during failure
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