Desktop Engineer

Join TP as a Desktop Engineer II - Barranquilla

Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force for good by supporting our communities, our clients, their customers, and the environment. We deliver advanced, digitally enabled business services to help the world’s leading brands optimize their operations in a meaningful and sustainable way.

Key Responsibilities

• Manage mass tasks (expansions, relocations, and decommissions) required by the company in Nearshore operations, in accordance with established schedules and timelines to ensure proper execution.
• Act as the main point of contact with the IT Vice Presidency for incident and request management through the Service Desk, using the established channels (ServiceNow, corporate email, and corporate mobile), following defined protocols.
• Perform configurations and provide Level 1 and Level 2 technical...