Desktop Engineer Support (IT Support)

Responsibilities

• Provide support and daily issue resolution.
• Identifying, diagnosing, and resolving the level one issues in computer hardware and software as laptops and PCs
• Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
• Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems
• Coordinating with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
• Respond to help desk tickets within established service levels for PC related issues.
• Work to research and document help desk tickets which become maintenance and enhancement requests.
• Provide a time...