Desktop Engineer

Overview

Desktop Engineer contract position for a leading retail brand. Provide Level 1 and some Level 2 support across MS/Windows technologies and environments. Support hardware and software over phone, email, and face-to-face.

Responsibilities

• Participate in technology department projects and diagnose issues in the network and desktop environment under IT Management direction.
• Provide desktop support including visiting end users to research and resolve hardware/software/connectivity issues.
• Install, configure, and repair standard desktop configuration images on laptops/desktops.
• Administer desktop computer support including hardware and software installation and configuration.
• Provide day-to-day desktop support, hardware/software installation and troubleshooting.
• Facilitate remote access to user PCs using remote desktop, VNC, unsolicited remote assistance, and TeamViewer.
• Use remote desktop tool...