Desktop Engineering Lead

Experience: 10+years

Location: Hyderabad, Bangalore, Pune

Notice Period: Immediate joiners

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Principal Consultant- IT WPS Desktop Engineering Lead

We are seeking a highly skilled and experienced IT Service Desktop engineering Lead to lead the design, development, and implementation of automation solutions across our organization. This role requires deep technical expertise, strategic thinking, and the ability to collaborate with cross-functional teams to drive efficiency and innovation.

Responsibilities

Device Lifecycle Management

• Own end-to-end lifecycle management of Windows and Macintosh laptops .
• Plan and execute regular device refresh cycles , including forecasting and coordination with procurement, imaging, configuration, and deployment teams.
• Maintain asset tracking and reporting throughout the device lifecycle.
• Oversee system patching, security updates , and OS upgrades to align with vendor-supported versions.
• Monitor OS end-of-life timelines and ensure proactive readiness for upgrades.

Application Packaging & Catalog Management

• Lead end-to-end application packaging for both Windows and macOS platforms.
• Manage packaging services to support new business requests and application needs.
• Oversee application catalog management , including onboarding, version control, and decommissioning obsolete packages.
• Conduct periodic audits of application usage, license compliance, and package relevancy.
• Partner with security and compliance teams for license, patch, and vulnerability management.
• Analyze application usage data to drive rationalization initiatives.

Hardware Refresh Planning

• Maintain and update hardware refresh models based on lifecycle guidelines.
• Coordinate image deployment, device swaps, and decommissioning of retired hardware.
• Communicate with end users to ensure smooth transitions during refresh activities.

Tool Administration & Governance

• Administer and manage desktop management tools , including:
• Microsoft Intune (Windows)
• JAMF Pro (macOS)
• PatchMyPC or equivalent patch management tools
• Ensure tools are optimized, compliant, and aligned with industry best practices.
• Monitor tool performance, patch compliance, and deployment success rates.

Platform-Specific Responsibilities

macOS Environment

• Troubleshoot macOS-related issues and provide end-user support.
• Manage Intune-enrolled macOS devices and associated configuration policies.
• Handle license allocation, patch updates, and application deployments via JAMF.
• Create and maintain configuration profiles and perform macOS compliance audits .

Intune Environment

• Troubleshoot Intune enrollment and policy-related issues.
• Manage device compliance, configuration, and Cloud PC environments .
• Oversee application lifecycle and license allocation.

Packaging Environment

• Package Win32 applications and perform User Acceptance Testing (UAT) .
• Handle custom packaging requests and manage deployments to production.
• Maintain PatchMyPC for automated patch management.

VDI Environment

• Administer and maintain Virtual Desktop Infrastructure (VDI) environments.
• Manage automation scripts, privilege controls, and application deployment.
• Support Netskope , Entra ID , Privileged Single Sign-On (PSSO) , and endpoint security compliance .
• Provide remote support for end-user devices (laptops, printers, mobiles) and coordinate with onsite teams for hardware checks and triaging.
• Deep knowledge of Windows OS, Active Directory, Group Policy, and Azure AD.
• Proficiency in Microsoft Endpoint Manager (Intune), SCCM, and Autopilot.
• Advanced PowerShell scripting and automation skills.
• Experience designing large-scale Windows desktop environments.
• Understanding of networking, cloud architecture, and security frameworks.

Qualifications we seek in you!

• Relevant years of progressive experience in Desktop Engineering / EUC / Device Management roles with at least minimum years in Architectural roles
• Strong technical expertise in Microsoft Intune, JAMF Pro, PatchMyPC , and Windows/macOS administration .
• Proven experience managing packaging, patching, and compliance operations at scale.
• Deep understanding of VDI, Entra ID, SSO, and endpoint security frameworks .
• Excellent communication, stakeholder management, and cross-functional coordination skills.
• ITIL Certified with sound understanding of ITSM processes (Incident, Change, Problem, and Asset Management).
• Strong analytical and problem-solving skills with a focus on operational excellence and automation.

Preferred Qualifications/ Skills

• Exposure to Exchange
• Experience with automation scripting (PowerShell, Bash, or Python).
• Exposure to ServiceNow or other ITSM platforms .
• Prior experience in global or multi-region IT operations.
• Strong focus on security compliance and audit readiness.
• Microsoft Certified: Endpoint Administrator Associate
• Microsoft Certified: Azure Solutions Architect Expert