Desktop Field Engineer

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Your new role:

• Respond to support calls assigned within Service Level Agreements.
• Work as a team to deliver timely resolution to customer requests from telephone and email.
• To be a highly motivated team player with the skills and ability to manage changing priorities.
• Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Access Management and Maintenance through Active Directory and M365 (Account Provision, Account Revocation, Password resets).
• Escalate issues and involve Service Desk wherever is required to resolve an issue as quickly as possible.
• Field Engineer expectation ...