Job Description
IT Support Technician duties involve ensuring technology operates efficiently daily, offering remote and desk-side assistance, conducting installations, repairs, upgrades, backups, and maintenance tasks. Coordinating our networks, distributed server infrastructure, related services, and core business applications is the duty of the Technology Support Specialist to guarantee high availability.
What You'll Do
Deliver exceptional, high-touch IT support to internal employees, ensuring efficient resolution of technical issues and a consistently positive user experience.
Act as a trusted technical partner to the Global Aristocrat IT team, fostering collaboration and alignment on enterprise technology standards and initiatives.
Operate effectively in a fast-paced, high-demand environment, demonstrating sound judgment, adaptability, and ownership of support outcomes.
Manage the full lifecycle of incidents and service reques...
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