Desktop Support Analyst

Published: Oct 21, 2024 - The Desktop Support Analyst provides essential support for computer desktop systems by administering services according to established policies and procedures. This role involves troubleshooting various hardware and software issues, coordinating repairs with vendors, and delivering first-line support across multiple locations. Additionally, the analyst utilizes remote tools to configure systems, executes SQL queries for troubleshooting, and collaborates with the IT Specialist team to escalate and resolve complex incidents.

A Review of Professional Skills and Functions for Desktop Support Analyst

1. Desktop Support Analyst Duties

• Technical Support: Provide corporate, sales, and construction users with technical support on-site, at both the General Office and remote locations over the phone, via email, or by utilizing remote assistance tools.
• Network Support: Provide technical support for internet and network-related iss...