Job Description
Description
The IT Support Analyst will serve as a central point of contact for all IT-related incidents and service requests involving our employees and contractors. This role requires coordinating a diverse array of hardware and software systems, including Windows, Mac, and mobile devices, ensuring these systems are operational and meet the needs of our users.
This position includes responsibility for hardware repair (including printers and AV systems), IT stock inventory management, and providing standard Level 2 deskside support within a Mac and Windows environment for biopharmaceutical headquarters service departments.
The role calls for a technical expert with a robust skill set, exceptional problem-solving abilities, and finely tuned communication skills adept at engaging with all levels of employees.
Key Responsibilities:
• Procure, track, maintain, and deploy IT hardware assets, including laptops, peripherals, accessories, and consumables, ensuring accurate inve...
The IT Support Analyst will serve as a central point of contact for all IT-related incidents and service requests involving our employees and contractors. This role requires coordinating a diverse array of hardware and software systems, including Windows, Mac, and mobile devices, ensuring these systems are operational and meet the needs of our users.
This position includes responsibility for hardware repair (including printers and AV systems), IT stock inventory management, and providing standard Level 2 deskside support within a Mac and Windows environment for biopharmaceutical headquarters service departments.
The role calls for a technical expert with a robust skill set, exceptional problem-solving abilities, and finely tuned communication skills adept at engaging with all levels of employees.
Key Responsibilities:
• Procure, track, maintain, and deploy IT hardware assets, including laptops, peripherals, accessories, and consumables, ensuring accurate inve...
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