Job Description
Description
The Deskside Technician is expected to be proactive, improvement-oriented, and eager to learn new technologies, while effectively managing multiple support requests in a fast-paced environment. Clear, concise communication and a customer-first mindset are essential to success in this role.
Key Responsibilities
End-User Support & Issue Resolution
· Provide Tier 1 and Tier 2 deskside support for hardware, software, operating systems, and peripherals
· Deliver remote and onsite troubleshooting for desktops, laptops, printers, mobile devices, VOIP phones, and collaboration tools
· Strive to resolve issues at first contact whenever possible and escalate appropriately when required
· Deliver comprehensive support for meetings ranging from small team sessions to large Town Halls, including technical assistance and coordination of planning activities.
Customer Experience & Executive Support
· Provide professional, courteous support to all employees
· D...
The Deskside Technician is expected to be proactive, improvement-oriented, and eager to learn new technologies, while effectively managing multiple support requests in a fast-paced environment. Clear, concise communication and a customer-first mindset are essential to success in this role.
Key Responsibilities
End-User Support & Issue Resolution
· Provide Tier 1 and Tier 2 deskside support for hardware, software, operating systems, and peripherals
· Deliver remote and onsite troubleshooting for desktops, laptops, printers, mobile devices, VOIP phones, and collaboration tools
· Strive to resolve issues at first contact whenever possible and escalate appropriately when required
· Deliver comprehensive support for meetings ranging from small team sessions to large Town Halls, including technical assistance and coordination of planning activities.
Customer Experience & Executive Support
· Provide professional, courteous support to all employees
· D...
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