Job Description

Job Description:

Title: Desktop Support Technician / Customer Experience (CX) Associate

Location: Chicago Loop (100% Onsite)

Engagement: Jan 12, 2026 – Jul 10, 2026

Type: W2 or C2C

Rate: $45-$52

We are seeking a Desktop Support Technician / CX Associate to provide high-touch, onsite IT support in a fast-paced professional services environment. This is an internal enablement role supporting fully billable employees who require near-100% laptop uptime. The CX Associate is the first onsite responder and plays a key role in delivering a positive, professional end-user experience.

Responsibilities

  • Walk-up and desk-side IT support
  • Troubleshoot Windows 10, Office 365, and SharePoint issues
  • Laptop hardware repair, imaging, and software installs
  • End-to-end ticket ownership using ServiceNow or Remedy
  • Support printers, copiers, conference rooms, and video co...

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