Desktop Support Analyst

Desktop Support Analyst – Contract to Hire

Location: Downtown Cleveland (Onsite)
Employer: MCPC (supporting our client)
Parking: Paid onsite parking available

Role Summary

As a Desktop Support Analyst, you will be a key member of the MCPC team supporting our client’s downtown Cleveland operations. In this role, you will empower employees to work efficiently and securely in a fast-paced, technology-driven environment. You’ll deliver hands-on and remote technical support, contribute to digital workplace initiatives, and help shape a seamless employee experience.

Responsibilities

• Serve as a trusted technology partner for end users, providing responsive onsite and remote support for hardware, software, and connectivity issues.
• Proactively monitor, di...